💸 Our 90-Day Money-Back Guarantee

At Wellness Nest, we stand behind the quality of our products. If you’re not satisfied with your first purchase, you’re covered by our 90-day money-back guarantee—no hassle, no hard feelings.

✅ How It Works

  • Who’s Eligible?
  • First-time purchases of any product or bundle (one-time orders only).
  • Time Limit:
  • Request your refund within 90 days of delivery.
  • How to Request:
  • Contact our Customer Happiness Team with your order number and feedback. We’ll guide you through the next steps.

🔄 Subscription Orders

Please note:

Our money-back guarantee does not apply to subscription orders that are charged and processed after December 1, 2024.

🔧 Changing or Cancelling an Order

Changed your mind? We’re here to help!

  • Timeframe:
  • You have 12 hours from the time of purchase to request a change or cancellation.
  • If cancelled in Time:
  • You’ll receive a full refund, including shipping.
  • If Already Shipped:
  • We’ll do our best to help, but changes or cancellations may no longer be possible.

⚠️ Important: Cancelling a subscription does not automatically cancel an order that’s already processed. Please reach out to us directly.

⏸️ Pausing or Delaying a Subscription

Need to take a break? You can pause, skip, or delay your next subscription shipment.

  • Please submit a request via [this form] or contact our support team.
  • Be sure to do this before your next billing date to avoid charges.

📦 Return Policy

For health and safety reasons, we typically do not accept returns of supplements.

Exceptions may apply in the following cases:

  • Quality Issues:
  • We may request a return for inspection. If so, we’ll provide full instructions and a return shipping label.
  • International Orders:
  • Returns are not accepted for international shipments.
  • Safe Disposal:
  • In some cases, we may ask you to dispose of the product instead of returning it.

📸 Damaged Orders

If your order arrives damaged, we’re happy to help.

Please send us:

  1. A photo of the damaged item and packaging
  2. A photo of the batch number and expiration date (located on the bottom of the bottle)
  3. Your order ID (e.g., WN#####)

We’ll review your case and let you know if you’re eligible for a replacement or refund.

⏳ Refund Processing Time

Once approved, refunds are processed via your original payment method:

  • PayPal: Instant (usually within minutes)
  • Credit/Debit Cards: May take 7–14 business days, depending on your bank

⚠️ Before Filing a Chargeback

Please get in touch with us directly first.

Chargebacks can delay your refund by up to 75 days. We’re here to resolve your issue faster and more smoothly.

🚫 Refusal of Service

To protect the integrity of our policies, we may review a customer’s account history.

In rare cases of repeated refund or return requests, we reserve the right to refuse future service.

🩺 Health Disclaimer

Your well-being is our top priority.

As always, consult your healthcare provider before starting any new supplement.

Stay safe and informed on your wellness journey!